E-Studio 35 Ca1 error where to find a laser unit

[tech07]

Althouh you may find some parts here and there, Toshiba officially discontinued parts for this model in March '12

[brenth561]

Correct me if im wrong but you said it was under contract as well......

Yes, you are correct gregg, we pay $300 a year for our service contract which includes toner. The company even advised us that the part was soon going to be unavailable but why they did not anticipate this problem and get it then is beyond me. My guess would be that they are going to lose money since the cost of the LSU alone is more than what we paid for the contract. If the error presents itself again then I will be in touch regarding the lsu.

[Gregg]

I Understand. But a basic P.M. would cost the same, and its not your problem if they lose money on a service agreement.
be careful. sounds like your getting the runaround to me. If they cant honor a agreement for fixing your machine, that's under contract by them, regardless of the cost. I would be wary of purchasing anything from them.