Scan to File / Domain issues

[steinson]

Model: Toshiba e-studios S282/283Series
IP Address: 192.168.1.200
Gateway: 192.168.1.123

Server: Windows Small Business Server 2008
Server IP Adress: 192.168.1.123
Location of shared folder: \\192.168.1.123\redirectedfolders\Scanned


We recently switched copiers from our local vendor to the model above. With our previous Toshiba (not sure which model), we were able to Scan to File to a folder located on our domain server for everyone to access.

I am having a difficult time connecting our current Toshiba scanner to our server. I am always receiving the error "File Storage Error" with error code 2D62 (Check Destination path, Failed to connect to network destination).

I have tried almost every combination in the settings that I could think of. I tried SMB, NetIP, FTP, etc. I tried using \\192.168.1.123\...\Scanned\ and also \\Servername\...\Scanned\. I tried removing the backslash after Scanned.

I tried the user name and password of the admin, both as "domain\administrator" and "administrator".

I tried almost everything! I can't get this device to sync with our server. Is it not compatible with domains? I was able to get an older Toshiba model that we had before to sync with our domain, but I can't remember the settings.

Any suggestions?

[Mr Spock]

first go to a computer click start run and input \\192.168.1.123\redirectedfolders\Scanned then hit enter. See If this opens the folder
If this works then check the folders permissions and security and see if the username setup on Toshiba has access rights (read/write/modify at minimum)
If this has been done then check mac and ip address and add as an authorized device on the network.

If it did not work (step one) then navigate to the folder and see what the exact path is and enter that into the Toshiba.
Also make sure the machine has the most up to date firmware.

[steinson]

first go to a computer click start run and input \\192.168.1.123\redirectedfolders\Scanned then hit enter. See If this opens the folder
If this works then check the folders permissions and security and see if the username setup on Toshiba has access rights (read/write/modify at minimum)
If this has been done then check mac and ip address and add as an authorized device on the network.

If it did not work (step one) then navigate to the folder and see what the exact path is and enter that into the Toshiba.
Also make sure the machine has the most up to date firmware.

Tried all of these, no go :/

I even activated the local administrator account on our server and tried using those login credentials but still get the same error.

However, when I direct it to a local user computer and use the local credentials, it works. It just won't sync with the server.

[emujo]

You might want to call a tech, there was a firmware update that adds the (server 2008) required signature to allow the MFP to scan back. You can verify this by going into your security policies and turning OFF (not undefined) for the 2 entries dealing with SMB signed digital signatures. This may be against your security policy, which I would understand, but since you can scan back to a desktop, you have eliminated any problems with the MFP (needing a firmware update is not a "problem"). You can also google "digitally signed signatures" to show you how this is done. Emujo

[steinson]

You might want to call a tech, there was a firmware update that adds the (server 2008) required signature to allow the MFP to scan back. You can verify this by going into your security policies and turning OFF (not undefined) for the 2 entries dealing with SMB signed digital signatures. This may be against your security policy, which I would understand, but since you can scan back to a desktop, you have eliminated any problems with the MFP (needing a firmware update is not a "problem"). You can also google "digitally signed signatures" to show you how this is done. Emujo

Thanks. My vendor is coming out on Wednesday to update the firmware. He thinks it's not an outdated firmware issue but we'll give it a try. I rather not change my security policies if a potential firmware update can fix the problem.

I got it working on the Toshiba model we had previously. I'm thinking that model had an updated firmware. So much time wasted on this already!

[steinson]

Still working on getting new firmware.

In the SMB settings page, should I enter in my domain information? Or leave it as workgroup?