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Thread: Scan to email

  1. #1
    Senior Tech 100+ Posts
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    Jun 2011
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    Salisbury, MD
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    Scan to email

    Hello

    I have been setting up my customers with scan to email with very few problems. Today I have run into two machines that after setting them up the machine fails to send email. When I look at the scan log there is no scans in history.

    Does anyone have any suggestions?

    Thank you

  2. #2
    william696
    Guest

    Question Re: Scan to email

    Have you entered a name and an email address for the machine? it won't process without it. How about smtp client and DNS session? I know I sometimes forget to properly save the info because there are two steps to saving the info.

  3. #3
    Junior Member
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    Penang
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    Re: Scan to email

    Quote Originally Posted by william696 View Post
    Have you entered a name and an email address for the machine? it won't process without it. How about smtp client and DNS session? I know I sometimes forget to properly save the info because there are two steps to saving the info.
    Sorry to budge in but I too experience the same problem. May I ask can we use one of existing email account to set up for username and password in the setting of SMTP client?

  4. #4
    Technician
    Scan to email


    Join Date
    Dec 2012
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    Re: Scan to email

    you can use the simplified method of just using the internet clients outgoing mail server address and inputting this in smtp client and server. works 99% of the time as long as its not being flagged as spam as port is usually at 25.

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