Hi Everyone,
I have another odd issue I've never dealt with before and was hoping someone could offer a suggestion.
I have a customer with a 3500c that indicated they could no longer scan to a USB thumb drive after I came in to replace a bad HDD.
The machine has the 355 firmware on it and the thumb drives were checked for correct format and was verified with a known good thumb drive.
When you dock the USB drive it indicates "Found USB Device". However, when you scan a document and hit "Job Finish" after a second you get a message that says, "File Storage Error".
I attempted to format and re-initialize the HDD to solve the problem, but that did not help.
Any other comments or suggestions would be greatly appreciated.
Thanks!
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