e Studio 35 Add Toner 1.JPG
I think I've figured it out, but I'd like some confirmation. Yeah. I know it's an old one.
The way I figure it, the enduser has been ignoring the "Add Toner" indication. After the first couple times the enduser opens the door while the motor is still cycling. Since it's been interrupted mid-cycle, the toner cartridge receptacle isn't at home position. The cartridge can't mate with the drive coupler, and doesn't depress the plunger at the center of the toner receptacle, and it consequently doesn't drive.
Alternatively, perhaps the screw head that puts pressure on the front end of the toner cartridge is mis-adjusted, and the cartridge is camming out of the receptacle.
Of course I did it the hard way the first time. Once I got the toner bottle receptacle out and in my hand, I could manually rotate it to the home position (top-dead-center, like in the picture). I think, though, that if I had a 16" long tool to depress the plunger, then keyed the door, the toner bottle drive would home by itself. True? =^..^=
Bookmarks