Toshiba 2330C, 2830C, 3520C, 455, & 555 data sanitization

[Specialist]

We recently received several Toshibas, models 2330C, 2830C,3520C, 455 & 555, that need to be returned to the leasing company. Their requirement is that we need to sanitize the machine's HDD's and reset the unit to factory default. I have little knowledge of this brand. Could anyone help me out here? Thanks!

[mckinley]

You're looking at removing the HDD, to securely erase them you would need to either put in to a PC & secure erase with some HDD software, or Put a spike through the HDD (obviously killing it) or a Degausing machine which will basically destroy it also by magnetism.

Factory resetting i imagine would be a grey area, it may be fine where ever in the world you are, but i think it's something that can be deemed dodgy (resetting the machine obviously wiping the readings back to zero)
If i remember the code used to be something like 08 - 684 for a total reset anyway (but i'm stretching the memory banks here)

Regards.

[Specialist]

Unfortunately, we can't remove the HDD and destroy it. That would be the easy way. It has to function like factory default when we're done. I don't know how to get into service mode though, if you would be so kind to tell me. Thanks!

[blackcat4866]

It depend on how "clean" you'd like. You could format the hard drive, then reload the system firmware.
Ideally, you'd treat it as a HDD replacement, then format, then reload firmware. All the details are available in the manual. It's very clear.

I'm sorry, I don't read manuals to individuals perfectly capable of reading the manual themselves. Sadly, Paul is no longer available to sell you the manual, but you won't have trouble finding another source. =^..^=