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  1. #1
    Master Of The Obvious 10,000+ Posts
    eS356 that's lost it's little mind. I'm am too.

    blackcat4866's Avatar
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    Lapeer, Michigan
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    eS356 that's lost it's little mind. I'm am too.

    All the jams are E010, but that was easily resolved. The screw had backed out of the sector gear on the back of tray #1. No other jam or error codes.

    Here is the strange part:
    I can copy and print out of tray #1 (LT) all day long, all functions. When I copy or print from tray #2 (LTR-R) about 14 pages into the job the engine shuts down ... but the display blithely continues to read "Ready (printing)". I tell the machine: "Dumbass! You are not printing!", but it doesn't seem to help. I can review the Job Status pages, and yes, it still thinks it's copying. I only waited 15 minutes, but I get the impression that it would continue forever.

    Observations:
    Several of the 6S-2/08-xxxx maintenance values are corrupted. The value it seems to like is 99999999. When I backed up SRAM from the EEPROM (08-4582) the values remained corrupt, so I've concluded that both the EEPROM and SRAM are corrupted. I did have some success with Printer All Clear (08-9090). Now both EEPROM and SRAM are zero'ed out. Next I formatted the HDD (white drive) and reloaded the System and HDD files. No change whatsoever in the symptoms.

    Tentative conclusions ( ... very tentative):
    Since the HDD acted completely normal during the re-format and firmware loading, and because it seems to work normally with tray #1, I think that perhaps the HDD is OK. I suspect either the SRAM and/or the System board. On another occasion I had some bizarre 6S-2/08-xxxx maintenance values on an eS2500C, and it turned out to be a combination of the NVRAM and the logic board. The other symptoms were different, and also completely bizarre.

    Does any of this sound familiar? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #2
    Master Of The Obvious 10,000+ Posts
    eS356 that's lost it's little mind. I'm am too.

    blackcat4866's Avatar
    Join Date
    Jul 2007
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    Lapeer, Michigan
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    22,468
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    Re: eS356 that's lost it's little mind. I'm am too.

    Quote Originally Posted by blackcat4866 View Post
    ... I suspect either the SRAM and/or the System board. ... =^..^=
    The SRAM resolved this one. It's three pages in the manual to re-load the data to the SRAM, but everything ran like it should. 130 minutes of nervous anticipation.

    The only thing that I may choose to do differently is when asked to select HDD encryption setting, I probably will select #2 for Performance Priority, rather than #1 Security Priority. I think that the screen response is noticeably slower on #2. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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