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  1. #1
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    Xerox 700 Digital Press - 10-342

    HI

    I have a xerox 700, giving error code 10-342. Its related to fuser, please advice how to get rid of error code.

  2. #2
    Senior Tech 250+ Posts Jake2o's Avatar
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    Re: Xerox 700 Digital Press - 10-342

    Hi your error code is reporting:-
    Decurler Cam Upper operation failure is detected

    it's possible that you had a jam or fault and the main body of the machine was turned off but not any accessories that are attached to the machine. Unplug / turn off all parts of the machine including high capacity feeder, booklet maker etc....

    Failing that open the paper path module of the machine and is there a spillage of toner around where the fuser sits and the decurler.

    It's nothing to do with the fuser that is error code 10-324 where you re-set an NVM to get the machine working again.

  3. #3
    Service Manager 1,000+ Posts
    Xerox 700 Digital Press - 10-342

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    Re: Xerox 700 Digital Press - 10-342

    Decurler is not driven. One of the coupler is sticking on his shaft. Lubricate the shafts

    Look Decurler Drive Couplers.JPG

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    Senior Tech 250+ Posts Jake2o's Avatar
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    Re: Xerox 700 Digital Press - 10-342

    I've had this before on a 700.
    In my machines case the Y dev housing was spilling toner on to the OB side of the decurler unit and getting caught in the gears and cogs causing it bind and draw too much power.
    I hoovered out the cog & gears and it worked fine afterwards.
    Just needed new Dev housing in Y.

  5. #5
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    Re: Xerox 700 Digital Press - 10-342

    Thanks. coupler was not driven, Got it sorted. Thanks to others as well for the inputs.


    Quote Originally Posted by adriansto View Post
    Decurler is not driven. One of the coupler is sticking on his shaft. Lubricate the shafts

    Look Decurler Drive Couplers.JPG

  6. #6
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    Re: Xerox 700 Digital Press - 10-342

    I have this same error code. I have followed the advice in this thread. I have vacuumed the toner, cleaned the gears, and oiled the shafts, and the decurler drive couplers in the inside back, I had to take apart the right side of the copier to reach them. I still have 10-342 fault code. What else could I try to get my 700 working again?

  7. #7
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    Re: Xerox 700 Digital Press - 10-342

    Quote Originally Posted by greg thomsen View Post
    I have this same error code. I have followed the advice in this thread. I have vacuumed the toner, cleaned the gears, and oiled the shafts, and the decurler drive couplers in the inside back, I had to take apart the right side of the copier to reach them. I still have 10-342 fault code. What else could I try to get my 700 working again?
    Do i have to replace the decurler drive? is it a motor of some sort?

  8. #8
    Service Manager 2,500+ Posts
    Xerox 700 Digital Press - 10-342

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    Re: Xerox 700 Digital Press - 10-342

    this has been a dead thread for over 4 years..

    please start a new thread of your own

  9. #9
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    Re: Xerox 700 Digital Press - 10-342

    Quote Originally Posted by Phil B. View Post
    this has been a dead thread for over 4 years..

    please start a new thread of your own
    Hi Phil, is this forum policy? In most other technical forums moderators are pretty insistent on keeping solutions in one thread as much as possible, since it gives a more concentrated overview in search results. I really don't mind but just want to double-check.

  10. #10
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    Xerox 700 Digital Press - 10-342


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    Re: Xerox 700 Digital Press - 10-342

    Quote Originally Posted by Detonation View Post
    Hi Phil, is this forum policy? In most other technical forums moderators are pretty insistent on keeping solutions in one thread as much as possible, since it gives a more concentrated overview in search results. I really don't mind but just want to double-check.
    If your question relates directly to the topic of the original thread, I think it is much smarter to continue the old one. The fact that a thread is old is no reason to duplicate it, if it is directly thematically related. There is quite possibly good information already there in the old thread that will help out.

    Never hijack a thread, of course, but if it is the same error/same topic, I say it makes way more sense to continue where those before left off.

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