Xerox DocuColor 260 Issues (Fuser)

[tyskkvinna]

I have a DC 260 and I'm having some trouble with the fuser. It is throwing the error 010-327 (occasionally 010-328). I did some digging and I went in to reset the chain 744-220.. and it won't let me reset it to 0. It says that chain is currently "126". I have tried resetting that chain to any number of things and it is not allowing me to do that.

I got this fuser in April of this year, so I am a little surprised that it is not working. I was told by somebody to check it for a paper jam but there is very, very obviously not a paper jam. Also about every 1 in 5 tries of turning it on, it finds things that people in the office have mistakenly sent to it while it's been down and it prints them. I think if there was a jam it would never send paper through.

Any suggestions for me?

[InterfaceP]

I cant find any suggestion to change the NVM 744-220 for this fault.

10-327 is a fault in the fuser prior to waking up from a low power or stand-by state. As a temp fix I would set the sleep time beyond what you think you need between prints, then at the end of the day turn it off, thus eliminating a low power or stand-by state.

You could simply need a new fuser or it could be more in depth than that. The two other components that could be at fault are the MCU PWB or the Power supply.

Good Luck

[tyskkvinna]

How can I extend that? I'm not sure that is the case because this error comes up after 2-3 minutes of the machine being on. But I will try it. I'd really hate to have to buy another fuser if there is a more likely candidate.

[tyskkvinna]

Update: I was able to set the chain 744-220 to "100" but not "99" or any two digit number. So that's weird.

[InterfaceP]

Do you still have the old fuser? The counter is inside the printer so once it's reset you can use any fuser you like.

[tyskkvinna]

Unfortunately, I do not.