This problem indicates the scanner and controller are not communicating. It is possible that the "DDS Enable" is turned off on the controller. Without this function enabled, the controller will never look for the presence of a scanner. Find this selection by going into the web interface. (Type in the IP address of the controller into a web browser.) This will bring up the WebPMT interface. Go into Printer Configuration and look for "DDS Enabled." There is a box that should be checked alongside this selection. If the box is not checked, left click on it, then select "Update Printer" at the bottom of the page. Reboot the controller, and see what happens.
Failing this, in most cases it is a problem with the fire wire port on either the scanner or the controller. I assume you have tried connecting to both the ports on the scanner. If neither works, then the only way to troubleshoot the problem is swapping out the main boards in either the scanner or controller. Most companies who work on these systems will have access to spare boards for this testing. When the scanner and controller are in communication, the display on the scanner will indicate "P." The period after the P is the key indicator that the two devices are talking to one another. We stock both boards, but they are not inexpensive.
Best of luck,
Carl
cbyrne@goevergreen.net
Bookmarks