WC 3315 cartridge not detected

**foudl** · 03-09-2016

I have a WC 3315 displaying the message '' cartridge not detected'', the cartridge is brand new (106R02313) , any clue?

**Jake2o** · 03-09-2016

Any other error codes on it?

**foudl** · 03-09-2016

Originally Posted by Jake2o

Any other error codes on it?

No simply ''cartridge not detected''

**Jake2o** · 03-09-2016

This usually occurs when the consumables replaced are either those that Xerox send to customers on contract and they are being used in a non-contract machine or the other way round.
Where did the cartridge come from?
Try swapping the chips from the old cartridge and see what happens.

**foudl** · 03-09-2016

Originally Posted by Jake2o

This usually occurs when the consumables replaced are either those that Xerox send to customers on contract and they are being used in a non-contract machine or the other way round.
Where did the cartridge come from?
Try swapping the chips from the old cartridge and see what happens.

The only difference that i can see now it is a large capacity, and the one that use to be in before was a regular capacity that we bought from synnex and it was working ok,so we bought a large capacity at the same place but it is not functionnal unfortunatly...

So i don't think it is a meter cartridge.