Work centre 5335 toner cartridge problem

[Lijodamodaran]

WC 5335 machine shows replace toner cartridge...installed a new one problem remains...status RAP 093-926....checked nvm location 767-094 and its value is 3 I have to change it to 15 .How can I? Do anyone knows that password ...plz help me...Thanks

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[Lijodamodaran]

anyone ???

[Exok]

Inspect NVMs 767-094 & 767-104.

767-094: Geographic Setting 3= North America / Europe , 12= DMO, 15= Worldwide
767-104: Contract type , 2= Sold, 3= Metered, 31= Neutral

Your options: buy and use the correct type of toner that your machine is set to or call Xerox Technical Support for a toner conversion.

[Lijodamodaran]

Inspect NVMs 767-094 & 767-104.

767-094: Geographic Setting 3= North America / Europe , 12= DMO, 15= Worldwide
767-104: Contract type , 2= Sold, 3= Metered, 31= Neutral

Your options: buy and use the correct type of toner that your machine is set to or call Xerox Technical Support for a toner conversion.

These NVM locations are write protected ...how can I change it?

[Exok]

You can't change the NVMs in diagnostic mode. It needs to be done through Xerox. They need to program a chip that installs on your toner that is based on your serial # and your current meter reading. You remove the original toner chip and install the new one, that will reprogram the NVMs correctly.