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  1. #1
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up WC7328 jamming at exit

    Have jamming every time after paper exits fuser and is entering delivery assembly. The trailing
    edge of paper has not exited fuser and the front edge is just entering delivery unit. If I manually
    turn drive gear for delivery unit while trailing edge of paper still in fuser the paper does not
    advance but that is probably because to much resistance in fuser rollers holding paper back.
    When I turn drive gear manually with paper out of fuser the paper advances thru exit unit.
    I was able to see drive gear turning during copy cycle . I will look in Sm to check paper jam
    history for sensor actuated in meantime.

    I have swapped with new fuser and exit assembly but still have same issue. I cleaned
    2 photo sensors below fuser as well. I don't service this series often and would be very grateful for advice. Frank

  2. #2
    Senior Tech 250+ Posts xeroxsharp's Avatar
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    Re: WC7328 jamming at exit

    Take a good look at FUSSER EXIT SENSOR. Sensor is located at left door assy ( sensor actuator arm could be broken ).
    OR
    Bearings on BTR assy could be in bad shape.

  3. #3
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up Re: WC7328 jamming at exit

    Thank you for help. I have a Phaser 7760 l door asm which has same parts so I can test. Frank

  4. #4
    Field Supervisor 500+ Posts livewire's Avatar
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    Re: WC7328 jamming at exit

    This is "morning jam"? Try to load paper with SEF.

  5. #5
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up Re: WC7328 jamming at exit

    Thanks Livewire but not morning jam. Jams every page all the time. Fuser exit sensor code 010-110.

  6. #6
    Senior Tech 250+ Posts xeroxsharp's Avatar
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    Re: WC7328 jamming at exit

    simplex or only duplex jam

  7. #7
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up Re: WC7328 jamming at exit

    simplex.

  8. #8
    Senior Tech 250+ Posts xeroxsharp's Avatar
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    Re: WC7328 jamming at exit

    Quote Originally Posted by axyun View Post
    simplex.
    Do not know anymore.
    Sorry

    Regards

  9. #9
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up Re: WC7328 jamming at exit

    I ordered fuser exit switch. I will post results when complete. Thank you. Frank

  10. #10
    Service Manager 1,000+ Posts
    WC7328 jamming at exit


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    Thumbs up Re: WC7328 jamming at exit

    sorry. i thought i posted the results. The exit sensor actuator asm took care of problem. Thanks again.frank

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