Originally Posted by
JrTech
When it jams do you get an error code? Go into Machine Status - Faults - Fault History. This will give you a code and look like this 08-100. If you can post that we can better assist you. In this case if the paper is fed from the trays up the left side and jams going into the machine, there is 2 sensors called "wait sensors". If you go into Diags and test these sensors under dC301 Component Control. This will help you determine if it is these sensors.
If the paper is not making it out of the paper trays and you have a grinding noise then you have to remove the tray feed assembly, inspect and clean. Also remove the paper trays and check for any paper stuck behind the trays. Also check the tray to make sure the elevator gear in the rear is moving freely.
Hope this helps.
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