Hi need help. My Xerox Docucolor is giving error code 010-321. Paper is not even reaching the fuser unit, the soonest it enters the printer passing first rollers its keep on getting jammed. Can somebody help.
Last edited by remy; 3 Days Ago at 02:35 PM.
Reason: more information
Thank you very much for the response. Paper is not reaching fuser unit it's stopping well before that, and Yes I havn't tried a different fuser unit. As you know they are quite expensive. I was trying to make sure its for sure fuser unit before I go ahead and buy another one. I was reading some other blogs where they also mentioned something about clearing error codes such as 744-156 which has something do with fuser unit. I tried but value is not setting to "0". All i want is this thing to work...lol
1. Paper jams in the registration area and a 10-321 fault is declared. Open the drawer and inspect the fuser connector. Remove any paper fragments that are found.
2. No print or copy can be made, jams after the sensor mounted on the 2nd BTR assembly (that should start the Fuser turning). Fuser Motor did not turn but it works with DC330, code 10-001 Replace the MCU pwb and the Fuser assembly with no effect. Replacing the Fuser Motor (PL 1.1 item #1 part #7K87841) solved the problem.
3. Unfused prints/copies with any kind of paper, sometimes after a paper reload. Erroneous fuser nip (missing fuser reverse motor information) . If we disconnect Fuser nip sensor (inside the Fuser Assy) do not give fault code 10-321 and with dc330 sensor nip activation works well.replaced the MCU pwb, IOT pwb, flat cables, Fuser Motor , the Fuser assembly and reload machine sw , with no effect. Replacing the MCU NVM PWB solved the problem.