xerox wc 5016 error ID

[popo]

HI i changed thE dum unit and this message appear ID
CAN YOU HELP ME

[Mukasa]

HI i changed thE dum unit and this message appear ID
CAN YOU HELP ME

Hi , can you try to be more specific
1. try to put back the old drum and record the displayed massage.
2. then put back the new drum and record the displayed massage
3. if possible get a picture of the two screen and send them.
4. was it an original drum cartridge?

[popo]

problem solved they have put a password to the copier
thanks