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  1. #1
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    Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Hi everyone, i am hitting a wall here. first off i am not xerox trained, i have a workcentre 5632 that has recently been throwing problems with the scanner which we use very frequently. I have been getting the following messages non stop no matter what i have done. i have tested down to the voltage on the PWB in the image processor tray and the voltages coming to that are reading high (3.5v+) for 3.3v lines.

    14-563.00 Scanner needs service
    14-560.00 Scanner is calibrating, please wait.
    14-562.00 Adjustments in progress...

    Also the following in the event log:
    03-320
    14-710
    14-110
    03-777

    Currently running system software 21.113.02.091

    Any help would be greatly appreciated. this machine has me feeling very defeated at the moment.


  2. #2
    Senior Tech 250+ Posts Enzo's Avatar
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Check the strap to slide the scanner. He gave me that mistake because he was frayed.


  3. #3
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Quote Originally Posted by Enzo View Post
    Check the strap to slide the scanner. He gave me that mistake because he was frayed.
    All cables are fine, no fraying or broken wires anywhere i can find. I am getting 3.5v coming up from the LVPS. Do you think it could be the LVPS going bad?


  4. #4
    Service Manager 1,000+ Posts
    Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    adriansto's Avatar
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    The voltage is ok.
    It not comming from LVPS.
    Replace the white flat cable from carriage.
    If that not work you will need replace scanner assy.


  5. #5
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Quote Originally Posted by adriansto View Post
    The voltage is ok.
    It not comming from LVPS.
    Replace the white flat cable from carriage.
    If that not work you will need replace scanner assy.
    By Scanner Assy. you mean the scanner PWB or the CCD?


  6. #6
    Service Manager 1,000+ Posts
    Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    adriansto's Avatar
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Quote Originally Posted by ITMonkey View Post
    By Scanner Assy. you mean the scanner PWB or the CCD?
    All assy scanner. You cant align the CCD. In fact the problem is located in ccd pwb.


  7. #7
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    So if the ribbon cable does not fix the issue then its time to pitch the machine. with it being so old I don't see the point in spending that much to fix it.


  8. #8
    Service Manager 2,500+ Posts
    Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Phil B.'s Avatar
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Quote Originally Posted by ITMonkey View Post
    All cables are fine, no fraying or broken wires anywhere i can find. I am getting 3.5v coming up from the LVPS. Do you think it could be the LVPS going bad?
    +3.5 is no issue .. you are allowed +/- 3% of voltage. you have other issues.


  9. #9
    Service Manager 1,000+ Posts
    Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    adriansto's Avatar
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    Re: Xerox 5632 Scanner failure, 3.3v reading over 3.5v

    Quote Originally Posted by ITMonkey View Post
    So if the ribbon cable does not fix the issue then its time to pitch the machine. with it being so old I don't see the point in spending that much to fix it.
    You are right.
    Or may be you find cheap second hand machine and make one good copier from two machines.


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