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  1. #1
    Trusted Tech 50+ Posts atech's Avatar
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    Xerox colour 550 , 042 326 error code.

    I have Xerox colour 550 and has an error 042 326.. It says IBT error. The operator of this machine already done resetting..but still the same. He asked me for help and when I check and turn on the machine it does not initializef and the error popped up immediately.. he already cleaned the silver patch and the optical sensor and got no luck we even set the silver patch of the IBT in home position with the sensor but of no success. Does it need new IBT or do I need to check it further?

  2. #2
    Service Manager 2,500+ Posts
    Xerox colour 550 , 042 326 error code.

    Phil B.'s Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Quote Originally Posted by atech View Post
    I have Xerox colour 550 and has an error 042 326.. It says IBT error. The operator of this machine already done resetting..but still the same. He asked me for help and when I check and turn on the machine it does not initializef and the error popped up immediately.. he already cleaned the silver patch and the optical sensor and got no luck we even set the silver patch of the IBT in home position with the sensor but of no success. Does it need new IBT or do I need to check it further?
    what is the page count on the current ITB?

  3. #3
    Senior Tech 250+ Posts Jake2o's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    The optical sensor on the IBT frame can be very hard to clean properly. Use a vaccum, brush and air line to clean it fully.
    You've cleared the error and re-set from 3 to 0 so yes if the IBT is not new and it is likely to be over threshold then change it.

  4. #4
    Service Manager 1,000+ Posts
    Xerox colour 550 , 042 326 error code.

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    Re: Xerox colour 550 , 042 326 error code.

    Remove IBT assy from machine and do a good cleanning of all parts of assembly.
    Especially belt drive roll, sensors and silver patch.
    Then put the IBT assy back into machine go to service and reset the nvm needed for reset the error code.
    If you dont reset this nvm the belt dont turn anymore and the error code is poped right after you start the machine.

  5. #5
    Trusted Tech 50+ Posts atech's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Quote Originally Posted by adriansto View Post
    Remove IBT assy from machine and do a good cleanning of all parts of assembly.
    Especially belt drive roll, sensors and silver patch.
    Then put the IBT assy back into machine go to service and reset the nvm needed for reset the error code.
    If you dont reset this nvm the belt dont turn anymore and the error code is poped right after you start the machine.
    I've already cleaned the sensor and the silver patch. I use 741-105 reset code but the value was already zero. The operator already did resetting before he called me.. Still, I entered zero and press confirm but doesn't work. I changed​ the sensor from other machine with the same model but no success.

  6. #6
    Trusted Tech 50+ Posts atech's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Quote Originally Posted by Jake2o View Post
    The optical sensor on the IBT frame can be very hard to clean properly. Use a vaccum, brush and air line to clean it fully.
    You've cleared the error and re-set from 3 to 0 so yes if the IBT is not new and it is likely to be over threshold then change it.
    Can I use the IBT from other machine or the whole unit since they have two colour machine with the same model. I'm hesitant to use parts from other machine coz Im not familiar with Xerox it might get the same trouble afterwards.

  7. #7
    Service Manager 1,000+ Posts
    Xerox colour 550 , 042 326 error code.

    adriansto's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Yes you can but the error remain
    nvm 741-119 reset because the machine is XColor not DocuColor

  8. #8
    Senior Tech 250+ Posts Jake2o's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Quote Originally Posted by adriansto View Post
    Yes you can but the error remain
    nvm 741-119 reset because the machine is XColor not DocuColor
    The NVM to change from 3 to 0 is the same as the DC250 and also for the dcp700 and also the same for the Colour550/560

    DO NOT CHANGE NVM 741-119 unless you know what it does.

    What happens when you do the belt edge learn?
    Also when you POPO you must also unplug any anciliary products that it may have with it. Physically unplug everything and plug it back again

  9. #9
    Service Manager 1,000+ Posts
    Xerox colour 550 , 042 326 error code.

    adriansto's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    Quote Originally Posted by Jake2o View Post
    The NVM to change from 3 to 0 is the same as the DC250 and also for the dcp700 and also the same for the Colour550/560

    DO NOT CHANGE NVM 741-119 unless you know what it does.

    What happens when you do the belt edge learn?
    Also when you POPO you must also unplug any anciliary products that it may have with it. Physically unplug everything and plug it back again
    Sorry but I think someone did not read the xc560 edoc neither the bulletins. Same for DCP700/700i

    Remain as I said - 741-119 is the nvm who need change on XC560 machine.

  10. #10
    Trusted Tech 50+ Posts George J's Avatar
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    Re: Xerox colour 550 , 042 326 error code.

    I'm out of the Xerox loop, but I remember there being a handy flowchart in the 550/560/700 series edocs about this issue.

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