Importing problems Docucolor 250/Creo

[ScottPro]

I am trying to import .eps and .pdf files into the Creo Spire CX250 server to print on Docucolor 250. While some files import fine, others are "corrupt" or fail to be processed yet they are all .pdfs created with Illustrator CS on Mac OSX Tiger. Very mysterious and frustrating. As I am new on this machine any help would be most appreciated.

[TechMate]

HI. Update CREO with available patches relevant to the problem. If not, reload an updated version of the CREO system software. Also check firmware level of DC250 if its up to date. Thanks

[Veedle]

Hi,
Try formatting the image disk - there should be a program to run off the Start menu in the programs group. Also make sure there is no USB drives left in the USB ports.
You can also try loading just the creo spire server software, no need to reload all the operating system software.
And yes make sure you are running the latest version and applicable patches.

[TechMate]

Hi,
Try formatting the image disk - there should be a program to run off the Start menu in the programs group. Also make sure there is no USB drives left in the USB ports.
You can also try loading just the creo spire server software, no need to reload all the operating system software.
And yes make sure you are running the latest version and applicable patches.

Just so we know what we're doing here, you CAN'T FORMAT AN IMAGE DISK, rather the proper term is RELOAD FROM an IMAGE DISk (some call it a GHOST IMAGE). In actual reality, the HDD is partitioned so that one part is the OS and another is the CREO server recovery software/ image partition. When you RELOAD the image disk, it READS from the CREO server IMAGE partition and reloads/ reinstalls itself embedded in the OS.

Also, there is no effect whether there are USB DRIVES or other EXTERNAL DRIVES attached to the server SO LONG AS the BIOS boot and R/W priority is INTERNAL.

Furthermore, the CREO SYSTEM SOFTWARE that I've mentioned is the same as CREO SPIRE SERVER SOFTWARE you're referring to.

And surely, I didn't mention anything about an OPERATING SYSTEM SOFTWARE to be reloaded. Unless if the CREO server software is not a Windows based software, then you'll have to reformat and reload the OS together with the CREO server software, which is available on a set of restore disks or a ghost image.

Thanks

[Veedle]

Just so we know what we're doing here, you CAN'T FORMAT AN IMAGE DISK, rather the proper term is RELOAD FROM an IMAGE DISk (some call it a GHOST IMAGE). In actual reality, the HDD is partitioned so that one part is the OS and another is the CREO server recovery software/ image partition. When you RELOAD the image disk, it READS from the CREO server IMAGE partition and reloads/ reinstalls itself embedded in the OS.

Also, there is no effect whether there are USB DRIVES or other EXTERNAL DRIVES attached to the server SO LONG AS the BIOS boot and R/W priority is INTERNAL.

Furthermore, the CREO SYSTEM SOFTWARE that I've mentioned is the same as CREO SPIRE SERVER SOFTWARE you're referring to.

And surely, I didn't mention anything about an OPERATING SYSTEM SOFTWARE to be reloaded. Unless if the CREO server software is not a Windows based software, then you'll have to reformat and reload the OS together with the CREO server software, which is available on a set of restore disks or a ghost image.

Thanks

Dear Techmate,
It appears that you are unfamiliar with the Creo - CX250

You can format the image disk - ( and it has been reccommended by Xerox analysts historically on all Creo servers to do this periodically ) just go to the CX250 tools folder and click on the 'Format image disks' program, very easy. It does wipe out all the jobs and the history though,
but that is what we want to achieve.

In actual reality - the CX250 doesn't partition its hard drive, it has, wait for it, 3 hard drives. One for the system software or operating system, and two seperate image disks for storing the jobs and ripping... So when you format the image disk, you are cleaning up the image disks of all the crap that gets left behind so to speak.

Also when an external USB device is attached at boot up, the Creo can see this unexpected device, not recognize it and suggest an image disk format before proceeding, which unforunately wipes all jobs on the image disk. But this is entirely dependent on how the system is setup, of course.

And finally Mr Techmate, I didn't imply that you suggested loading the operating system -( which FYI is Windows XP Professional ), merely clarifying that it is not neccessary.

Kindest regards,

Veedle.

P.S. THERE IS NO NEED TO SHOUT...

[TechMate]

Dear Techmate,
It appears that you are unfamiliar with the Creo - CX250

You can format the image disk - ( and it has been reccommended by Xerox analysts historically on all Creo servers to do this periodically ) just go to the CX250 tools folder and click on the 'Format image disks' program, very easy. It does wipe out all the jobs and the history though,
but that is what we want to achieve.

In actual reality - the CX250 doesn't partition its hard drive, it has, wait for it, 3 hard drives. One for the system software or operating system, and two seperate image disks for storing the jobs and ripping... So when you format the image disk, you are cleaning up the image disks of all the crap that gets left behind so to speak.

Also when an external USB device is attached at boot up, the Creo can see this unexpected device, not recognize it and suggest an image disk format before proceeding, which unforunately wipes all jobs on the image disk. But this is entirely dependent on how the system is setup, of course.

And finally Mr Techmate, I didn't imply that you suggested loading the operating system -( which FYI is Windows XP Professional ), merely clarifying that it is not neccessary.

Kindest regards,

Veedle.

P.S. THERE IS NO NEED TO SHOUT...

Dear Veedle

I am familiar with these Creo servers.

I believe you are referring to a CX5000 which has 3 physical HDDs. One being system disk, and 2 are image disks. The system unit is a tower type config.

The CX250 has a one 240GB-HDD which is enough to handle the ripping for the DC240/250. 80GB for system and user disk space; and 160GB (3x36) image disk space. The system unit is a bustled rip config.

The other type (FYI) iGen3 Color server has 4 HDDs, 1- system disk, and 4 RTP job storage disks. The system unit is a tower type config.

And yes, I am aware that they all run on Windows XP pro platform.

So I suspect that your CX250 is a CX5000 in actual configuration if you say there are 3 physical HDDs. (I stand corrected). I haven't really worked on a CX250 with 3 HDDs.

Many thanks and apologies

[Veedle]

Hi Techmate,

I believe we are both right...
As the CX250 over here is a tower unit, but was originally designed to be a bustled unit. So I expect the different markets have called them different things...and set them up differently.

Cheers,

Veedle