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  1. #1
    Technician smart-refill's Avatar
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    xerox docucolor 252 | C03-220 on freeflow

    yesterday, when I start the machine DC 252 freeflow's display show me this:

    IMG-20180317-WA0005.jpg

    IMG-20180317-WA0016.jpg
    and I could not logon.

    C03-220 Xerox Application Fails To Start
    Description
    Fault Code C03-220 indicates that the system booted into the windowing system, but the Xerox application failed to appear or to completely initialize. One or more of the Xerox system configuration files (for example: server.config, printSvc.config, or printerColl.config) located in the directory /opt/XRXnps/configuration is missing, damaged or missing necessary information. Refer to GP 415 for more information on the various configuration files.
    NOTE:
    In some cases, the Xerox applications fails to appear
    , and the Fault Code is displayed in the Console window
    only.
    Procedure A - Xerox Application is Running
    1. The Xerox Application is running and Diagnostics Mode can be entered:
    a. Perform the Restore procedure described in
    GP 603
    to restore the system configuration files from
    backup.
    b. Reboot the controller from Diagnostics Mode. Go to
    GP 431
    .
    2. Check the
    /opt/XRXnps/log
    directory for an
    errorLogs
    directory. Also in the log directory, check for an
    accounting_log
    directory. If this exists, enter the
    accounting_log
    directory and check for the existence of
    an entries directory. If any of these are
    missing, create them with the command
    mkdir <name>
    . Reboot.
    3. If the
    /opt/XRXnps/configuration
    directory contains a backup file
    printerColl.config.backup
    with a different
    date and time stamp than the file
    printerColl.config
    , replace
    printerColl.config
    with
    printerColl.config.backup,
    with the command
    mv printerColl.config.backup printerColl.config
    and
    reboot the system. If the dates are the same,
    continue with the procedures listed below.
    4. Check for a missing
    /opt/XRXnps/bin/jc
    file, or if the jc is not running. This can be done by entering
    ps -ef
    | grep jc
    at a command prompt. If this file has become corr
    upted and it does not start, or it is missing, a
    C03-220 is generated. Reload
    XRXpsrv
    if this file is found to be missing. (go to
    GP 510
    Software Package
    Re-Install).
    5. If files can be submitted and printed from clients
    other than Macintosh, the papd may be missing. Reload
    the AppleTalk package (go to
    GP 510
    Software Package Re-Install).
    6. Some
    config
    files are linked to other directories. One such file is
    marker.config
    which is actually found in
    /opt/XRXnps/configuration/marker.config.
    This file could be damaged, or the link to the file could be
    broken. Go to
    GP 510
    to reload the <XRXdXXXX> package.
    7. Check the
    /opt/XRXnps/log/ep_exception_log
    for a C17-340 or C17-302 code. If either is seen, follow
    C17-340
    or
    C17-302
    , respectively.
    8. If the fault code is still shown, it could be
    a problem with the database files, or the
    /XRXpserv/bin/jpm
    executable has become corrupted. Go to
    C17-340
    for database file faults.
    9. If none of these actions correct the faul
    t, re-install the Xerox software. Go to
    GP 500
    , Xerox Software Re-
    Install.
    Procedure B - Xerox Application is not Running
    1. The Xerox Application is
    not
    running and Diagnostics Mode
    cannot
    be entered:
    a. Perform the Restore procedure described in
    GP 603
    to restore the system configuration files from
    backup.
    b. Reboot the system by entering the command
    reboot
    from a UNIX terminal window.

  2. #2
    Technician smart-refill's Avatar
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    Re: xerox docucolor 252 | C03-220 on freeflow

    I solved.

    a Xerox technician reinstalled the freeflow applications.

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