Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Field Supervisor 500+ Posts
    Servicing a Xerox workcentre 5335


    Join Date
    Dec 2009
    Location
    Waukegan IL
    Posts
    952
    Rep Power
    57

    Servicing a Xerox workcentre 5335

    Hello,we have a customer that wants us to service their 5335 model. I have heard Xerox does a lot of things so that a non xerox techs canot work on them. Is this really the case? Can this model be serviced by a non xerox tech? I have heard things also about metered toner,not sure exactly what that is. Thanks for any insight you can give me.

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Biden 2024
    Posts
    25,653
    Rep Power
    331

    Re: Servicing a Xerox workcentre 5335

    It's a copier DUDE same kind of problems , paper jams , feed problems etc....... Xerox has CRU customer replaceable units so customer can replace drum, fuser ,adf feed tires etc....

  3. #3
    Field Supervisor 500+ Posts
    Servicing a Xerox workcentre 5335


    Join Date
    Dec 2009
    Location
    Waukegan IL
    Posts
    952
    Rep Power
    57

    Re: Servicing a Xerox workcentre 5335

    Yeah, I understand that it is just a copier,I am not worried about that aspect of it. I just have read before about how xerox does things to make it hard for a non xerox tech to work on it.

  4. #4
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Biden 2024
    Posts
    25,653
    Rep Power
    331

    Re: Servicing a Xerox workcentre 5335

    Quote Originally Posted by Hansen88 View Post
    Yeah, I understand that it is just a copier,I am not worried about that aspect of it. I just have read before about how xerox does things to make it hard for a non xerox tech to work on it.

    Always better to be trained than NOT. So you have no factory support , no parts and no supplies sounds like an easy choice NO.

  5. #5
    Senior Tech 250+ Posts
    Servicing a Xerox workcentre 5335


    Join Date
    Feb 2011
    Location
    West Palm Beach, Fl.
    Posts
    255
    Rep Power
    32

    Re: Servicing a Xerox workcentre 5335

    Biggest hassle is there are very few papaer manuals or pdf's.
    Most of the Xerox info is in what Xerox calls "EDOC"'s.
    These can be hard to get, and require password security every time you use them (GSN Lock).

    You have to ask yourself is it worth the trouble.

    On the lower end machines you can find the paper and PDF manuals, but once you get into the higher end stuff
    it's all on "EDOC".

    Good Luck

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here