77-909 C 560

[bojans]

Trying to solve problem remotely.
Customer is getting error 77-909 on C 560, but only if print/copy in color mode. BW mode works ok.

[adriansto]

Trying to solve problem remotely.
Customer is getting error 77-909 on C 560, but only if print/copy in color mode. BW mode works ok.

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[bojans]

Thank you.
We followed procedure and checked all sensors.
But as I told before, machine was working in BW. It getting this jam when print in color.

[Phil B.]

Thank you.
We followed procedure and checked all sensors.
But as I told before, machine was working in BW. It getting this jam when print in color.

Xerox(R) DocuColor™ 700 550 560 Fuser Exit Switch Actuator 640K88769 - Xentair

yes it may work in B&W mode... there isn't as much toner on the page which in turn will allow it to pass thru quicker. the found solution is the fuser exit switch actuator. It could be looking and acting fine in B&W but bomb in color mode.

[bojans]

Fuser is OK.
Checked in other machine, also swapped with other working.

[adriansto]

Fuser is OK.
Checked in other machine, also swapped with other working.

You need to check the reflexive sensors not the ones with lever.

[knightfall]

Are you jamming after the registration unit but before the fuser unit, if so did you replace the 2nd btr?, there was a setting in nvm for that problem but can't find it now

[bojans]

IMG-a1dbd29cf3ce3f7dfc3b240aeeb8b187-V.jpg

That's the place where it jams.
If you find that nvm, please post.

[bojans]

Got that nvm.
Problem solved.
Thanks Adrian.

[ablepe]

Can I get that nvm setting?

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