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  1. #1
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    Xerox WC 3345 reboots

    Good day. We have an issue with WC 3345.When sending files via network port MFP reboots. And via USB all works fine.Updated firmware with no results. Problem still exists.
    Thanks in advance.

  2. #2
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    Xerox WC 3345 reboots

    Phil B.'s Avatar
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    Re: Xerox WC 3345 reboots

    Quote Originally Posted by omni View Post
    Good day. We have an issue with WC 3345.When sending files via network port MFP reboots. And via USB all works fine.Updated firmware with no results. Problem still exists.
    Thanks in advance.
    what happens when you ping the unit from a workstation?

    are there any error codes recorded?

  3. #3
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    Re: Xerox WC 3345 reboots

    There are no error codes that can cause reboots, when I ping MFP from workststion ping losescwhen unit reboots.

  4. #4
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    Xerox WC 3345 reboots


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    Re: Xerox WC 3345 reboots

    So to be clear it "Does" or "Does Not" reboot when you ping the MFP?

    Also try different IP address for MFP and let us know what happens?

  5. #5
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    Xerox WC 3345 reboots

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    Re: Xerox WC 3345 reboots

    Quote Originally Posted by omni View Post
    There are no error codes that can cause reboots, when I ping MFP from workststion ping losescwhen unit reboots.
    OF COURSE you will lose connection when the machine reboots! there are REASON it reboots and MOST times they are contained in the ERROR LOG>

  6. #6
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    Re: Xerox WC 3345 reboots

    When I ping mfp it "does not' reboot. Error Log consists of jams and low toner errors, and no error codes that can cause reboot. MFP reboots when try to print via network port. Tried another IP and driver, problem still exists.

  7. #7
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    Re: Xerox WC 3345 reboots

    Did you solve the problem?

  8. #8
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    Re: Xerox WC 3345 reboots

    No, it still remains. You have the same?

  9. #9
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    Re: Xerox WC 3345 reboots

    No, it still remains. You have the same?

  10. #10
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    Re: Xerox WC 3345 reboots

    Yes

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