Originally Posted by
rockdude
I have a service request for a Xerox ColorQube 9303 with Error: 093-533 on the display.
The customer is approximately 100 miles away from me, so I am trying to decide whether to take the call or not.
The customer claims they moved the machine while doing some remodeling, and the error code came up soon after.
Edoc says that the Black reservoir on the print head is not filling within expected time.
She also says that she had to put 4 or 5 ink sticks in the black inkloader, which she never had to do before.
I suspect I may be looking at a ink spill inside the machine.
I don't do a lot of work on these (I have never had to replace a printhead) mainly just the Main Belt, Software updates, a few broken plastic parts.
Just was looking for some guidance before I travel 100 miles and have no chance of repair.
Any help would be appreciated.
Thanks in advance.
Bookmarks