Hi Joe,
I am happy to help. It is fairly common these days that dealers do not want to service the controllers on the Xerox wide format systems. There are a number of hoops to jump through when replacing the hard drive. There is a special recovery CD used for reformatting the hard drive, then the firmware needs to be loaded. After that the feature keys need to be replaced using the Xerox feature key web site. This process is somewhat convoluted, but with experience it is not bad. I work for a company that offers the recovery of the hard drive for $250 plus shipping. That assumes the hard drive is good, and no other hardware issues are uncovered.
Otherwise, you will need the following:
USB to serial conversion adapter w/cable
DB-9 RS-232 Null Modem
DB-9 RS-232 female to female gender changer
Recovery CD
Putty Serial communication application
Controller service manual
I can sell you the recovery CD along with a CD that contains the firmware, service manual, and serial application for $50 plus shipping.
Let me know if I may help further,
Carl
cbyrne@iteminc.com
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