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  1. #1
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    Xerox 6204 wide format dead controller - bad hdd

    We have a Xerox 6204 with a Dell controller and the hard drive has gone bad. When I boot the drive in a linux environment (USB) it says there are bad sectors. I have kept the drive preserved as is and have not attempted a repair on it (yet) because one in about 5 times it will boot, but when we go to print anything, it will eventually crash and get stuck on "processing" after printing a few pages.

    The local Xerox service company we have used for over a decade is saying the controller can not be repaired. Of course they offered to sell/lease us a new plotter.

    I am skeptical coming from a computer tech background and believe it can be repaired. We have all the CD's that came with the unit, including the FreeFlow Accxes install/recovery CD. I have attempted to run this install/recovery with a new hard drive in the system, it seems to install successfully, then spit out the disk, but the machine itself will not boot after this, so I have resorted to installing the old hard drive back into the system for now.

    Does anyone know where I might get more information on replacing the hard drive and reinstalling the operating system, firmware, and etc.? I have searched everywhere online to find a service manual or a manual relating to the Freeflow Accxes recovery and can't find anything.

    Thanks in advance!

  2. #2
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    Re: Xerox 6204 wide format dead controller - bad hdd

    After install/recovery software you have to install machine firmware on controller.

  3. #3
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by xcopytech View Post
    After install/recovery software you have to install machine firmware on controller.
    Thanks for the reply! DYK how I would go about getting the firmware on it after install/recovery? Normally you load it through the web interface, correct? But if the device has no IP address, how can I connect to it to load the firmware?

  4. #4
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    Re: Xerox 6204 wide format dead controller - bad hdd

    You need controller service manual.
    There is procedure for hdd replacement.
    Also need correct machine firmware.

  5. #5
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by xcopytech View Post
    You need controller service manual.
    There is procedure for hdd replacement.
    Also need correct machine firmware.
    Thanks for the info. I do have the correct firmware, so that is a start. You wouldnít happen to know where I could obtain said service manual for the controller would you? Iím willing to pay for it, but I canít even find it online for purchase.

  6. #6
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    Xerox 6204 wide format dead controller - bad hdd


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    Re: Xerox 6204 wide format dead controller - bad hdd

    Hi Joe,

    I am happy to help. It is fairly common these days that dealers do not want to service the controllers on the Xerox wide format systems. There are a number of hoops to jump through when replacing the hard drive. There is a special recovery CD used for reformatting the hard drive, then the firmware needs to be loaded. After that the feature keys need to be replaced using the Xerox feature key web site. This process is somewhat convoluted, but with experience it is not bad. I work for a company that offers the recovery of the hard drive for $250 plus shipping. That assumes the hard drive is good, and no other hardware issues are uncovered.

    Otherwise, you will need the following:
    USB to serial conversion adapter w/cable
    DB-9 RS-232 Null Modem
    DB-9 RS-232 female to female gender changer
    Recovery CD
    Putty Serial communication application
    Controller service manual

    I can sell you the recovery CD along with a CD that contains the firmware, service manual, and serial application for $50 plus shipping.

    Let me know if I may help further,

    Carl cbyrne@iteminc.com

  7. #7
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by technogeek2009 View Post
    Hi Joe,

    I am happy to help. It is fairly common these days that dealers do not want to service the controllers on the Xerox wide format systems. There are a number of hoops to jump through when replacing the hard drive. There is a special recovery CD used for reformatting the hard drive, then the firmware needs to be loaded. After that the feature keys need to be replaced using the Xerox feature key web site. This process is somewhat convoluted, but with experience it is not bad. I work for a company that offers the recovery of the hard drive for $250 plus shipping. That assumes the hard drive is good, and no other hardware issues are uncovered.

    Otherwise, you will need the following:
    USB to serial conversion adapter w/cable
    DB-9 RS-232 Null Modem
    DB-9 RS-232 female to female gender changer
    Recovery CD
    Putty Serial communication application
    Controller service manual

    I can sell you the recovery CD along with a CD that contains the firmware, service manual, and serial application for $50 plus shipping.

    Let me know if I may help further,

    Carl cbyrne@iteminc.com
    Hi my friend
    What is your email address i send you some literature to read.

  8. #8
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by Mukasa View Post
    Hi my friend
    What is your email address i send you some literature to read.
    PM sent, thank you!

  9. #9
    Senior Tech 100+ Posts
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by IPTTech View Post
    PM sent, thank you!
    where is your email address?

  10. #10
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    Re: Xerox 6204 wide format dead controller - bad hdd

    Quote Originally Posted by Mukasa View Post
    where is your email address?
    hmmm let me try to send again via PM. Thanks

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