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  1. #1
    Senior Tech 100+ Posts blackdog's Avatar
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    WC7845....Where's the Scan

    Hi to all you Xerox Wizard's,
    Scan to Shared Folder on WC7845 fails each Scan.
    Folder remains empty.
    WC7545 at same location same Network works fine.
    Customers IT Dept cannot seem to get the Scan to Shared Folder
    on WC7845 working???
    Anyone have a solution or Scan to Shared folder Update
    they could email me??
    Thanks in advance...

  2. #2
    Senior Tech 100+ Posts blackdog's Avatar
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    Re: WC7845....Where's the Scan

    Quote Originally Posted by blackdog View Post
    Hi to all you Xerox Wizard's,
    Scan to Shared Folder on WC7845 fails each Scan.
    Folder remains empty.
    WC7545 at same location same Network works fine.
    Customers IT Dept cannot seem to get the Scan to Shared Folder
    on WC7845 working???
    Anyone have a solution or Scan to Shared folder Update
    they could email me??
    Thanks in advance...
    Has no Xerox Tech Configured Scan to a Shared Folder?

  3. #3
    Senior Tech 100+ Posts
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    Re: WC7845....Where's the Scan

    Please post Config Page.

    Most of the time it's because nobody has put a name in the address book.

    There MUST be at least one name in address book to scan.

    If you have one already in there, post Config Page.

  4. #4
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: WC7845....Where's the Scan

    Since it's there IT all setting the same? ie user name password path? check the domain setting Windows doesn't play well with others outside it's network

  5. #5
    Service Manager 2,500+ Posts
    WC7845....Where's the Scan

    Phil B.'s Avatar
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    Re: WC7845....Where's the Scan

    Quote Originally Posted by blackdog View Post
    Has no Xerox Tech Configured Scan to a Shared Folder?
    1st... you didn't provide ANY information regarding how it was setup!
    2nd.. 1st post 10 hours ago.. not ALL of us live on CTN.
    3rd.. did you follow the instructions in the manual.
    4th.. what was the EXACT message you get when it fails.

    Want help ... provide valuable information for diagnosis!

  6. #6
    Senior Tech 100+ Posts blackdog's Avatar
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    Re: WC7845....Where's the Scan

    Quote Originally Posted by Phil B. View Post
    1st... you didn't provide ANY information regarding how it was setup!
    2nd.. 1st post 10 hours ago.. not ALL of us live on CTN.
    3rd.. did you follow the instructions in the manual.
    4th.. what was the EXACT message you get when it fails.

    Want help ... provide valuable information for diagnosis!
    Gentleman thanks for your input.
    Phil, As I stated customers IT dept configured Scan to Shared Folder on both boxes in the exact same fashion.
    WC7545 works fine but WC7845 will Scan to same folder but folder remains empty.
    There are no error codes and no failures. IT said Scan is working but the for some reason never gets to folder...
    I will forward a Config Pg later.
    Again thanks to all....

  7. #7
    Senior Tech 100+ Posts
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    Re: WC7845....Where's the Scan

    What firmware level do you have on the 7845?

  8. #8
    Senior Tech 100+ Posts
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    Re: WC7845....Where's the Scan

    This sound like a port or packet blocking on your customers firewall.

    There are different versions of security software on each of the Xerox Workcentre Machines.

    Example: If the firewall is excepting packet security 2.0 and the 7845 has packet security 2.5 the firewall my not
    recognize the higher version and block the packets from going through to the folder.

    Sometimes Xerox will provide a special firmware upgrade that will pass the firewall specs / sometimes they don't.

    Talk to the customers IT people and see if they have a Physical (Sonicwall, Watchguard, etc..) or a Software firewall (Jupiter, Barracuda, etc..) and how it's setup to handle packets.

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