Originally Posted by
JrTech
The firmware update on these machines should only be DONE if you are presented with an issue(s) that is specific to your issue. Example if you have an issue with the machine dropping off the network every day and the new Firmware release is directly related to your issue, then download away. If not DO NOT install. There is white papers with every software release addressing issues.
Best bet for this is to initialize the machine back to factory defaults.
Remove Network Cable, Fax line. Make the machine a standalone
DO NOT INSTALL FIRMWARE FROM WEB INTERFACE, use the Thumb drive method.
Turn off Automatic Updates once complete thru Web Interface.
The Sold toner should now work in the machine without any issues. If not turn machine off and remove all toners, Power on and allow machine to tell you what toners to install. Install the requested color, close up the machine and allow to ask for next color and so on. The toner issue is common. Reason is the machine comes with geographic neutral toners (Starter) and maint plan is determined with either a PIN code or the first toner that is installed after initial starter toner is used up. Once a brand new one is installed it will tell the machine, Hey you are in North America on a Sold Maint Plan.
If you are on a Xerox metered Plan (Page Pak) you will have to get another PIN to convert service plan from Sold to Metered.
Hope this helps
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