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  1. #1
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    Red face Xerox counter reset

    Hi 👋. Anyone to know how to reset counter for xerox c3370 machine?

  2. #2
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    Xerox counter reset

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    Re: Xerox counter reset

    Quote Originally Posted by shashazindah View Post
    Hi 👋. Anyone to know how to reset counter for xerox c3370 machine?
    what counter are you trying to reset?

  3. #3
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    Re: Xerox counter reset

    Quote Originally Posted by Phil B. View Post
    what counter are you trying to reset?

    The main counter. For the meter reading.

  4. #4
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    Xerox counter reset

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    Re: Xerox counter reset

    Quote Originally Posted by shashazindah View Post
    The main counter. For the meter reading.
    Why are you trying to sell a used machine?

    Sent from my SM-G960U using Tapatalk

  5. #5
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    Xerox counter reset


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    Re: Xerox counter reset

    Copiers are like cars, the odometers are there for a reason. I'm not sure if there are any laws against tampering with xerox meters, but i guarantee it is frowned upon in this community!

  6. #6
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    Re: Xerox counter reset

    Quote Originally Posted by mntech View Post
    Copiers are like cars, the odometers are there for a reason. I'm not sure if there are any laws against tampering with xerox meters, but i guarantee it is frowned upon in this community!
    Xerox DOES frown on it...

    and here in the USA it can bring you legal problems... not so much in remote countries.. but I as a certified Xerox Service Engineer..

    I would NEVER condone nor give info out to accomplish such a task...

    dirty pool all the way around

  7. #7
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    Re: Xerox counter reset

    Quote Originally Posted by Phil B. View Post
    Xerox DOES frown on it...

    and here in the USA it can bring you legal problems... not so much in remote countries.. but I as a certified Xerox Service Engineer..

    I would NEVER condone nor give info out to accomplish such a task...

    dirty pool all the way around

    Sir, this’s normal. As machine taken back need to rent out again of course need to reset.
    Other brand can be done reset easily.

  8. #8
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    Re: Xerox counter reset

    So write down the current meter reading before you send it out again, then calculate the difference when it comes back.

  9. #9
    Service Manager 1,000+ Posts
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    Re: Xerox counter reset

    Quote Originally Posted by shashazindah View Post
    Sir, this’s normal. As machine taken back need to rent out again of course need to reset.
    Other brand can be done reset easily.

    Perhaps is considered "Normal" where you are, but in most other countries it's considered fraud or misrepresentation. A used/reconditioned machine can be sold as used...but to roll back the main counter in order to sell the unit as "new" can get you into all sorts of legal trouble! I'm not sure what sort of Consumer Protection Laws you have in your country, but here in the US they're quite specific about not doing this sort of thing.

    We sell reconditioned machines all the time.... We tell the customer that even though the machine has "XXX" amount of copies on it, all the consumables inside the machine have been replaced so we can "Warranty it" as if it were new. This saves them a lot of money (Usually about half of retail for a brand new unit), and gets an even OLDER machine out of the field.

  10. #10
    Service Manager 10,000+ Posts
    Xerox counter reset

    Phil B.'s Avatar
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    Re: Xerox counter reset

    Quote Originally Posted by shashazindah View Post
    Sir, this’s normal. As machine taken back need to rent out again of course need to reset.
    Other brand can be done reset easily.
    MAYBE IN YOUR COUNTRY....not in.the USA!

    Sent from my SM-G960U using Tapatalk

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