Hi, Looking for some help on a copier with this issue. Have hunted everywhere and can't find or buy a service manual for this device.
This message appeared after a new genuine drum was inserted. Re-tried the old drum and is still recognised and printer can read it's empty. Customer phoned Xerox and has been given the firmware update and installed (I have not confirmed this myself). Customer has also tried a second, new image unit but still getting the same error message.
Any help or even better a link to the manual would be greatly appreciated.