Scanning Issue with Xerox Phaser 3635 and Win 10 ver 1830

**rockdude** · 06-17-2019

Anybody else have this problem?

Client has a Phaser 3635 MFP that I set up over 2 years ago, to scan to a folder on the desktop using SMB and User and Password.

Customer took new Win 10 Update to ver 1830.

Now it won’t scan to the folder anymore?

Checked User Name and password from another PC, and I get in just fine.

Also changed port from 139 to 445 still same problem. (also changed static IP, No luck)

Disabled virus protection and firewall, still no luck?

Tried creating new share, with new user and password…no dice.

(But can access easily from another PC.)

File sharing and discovery are turned on.

Anybody have any ideas?

Thanks in advance,

Rockdude

**COPIERMAN** · 06-17-2019

not sure but in could be that smb1 is disable on windows 10 computer . check windows feature and look. try updating firmware on copier for smb2/3

**rockdude** · 06-17-2019

Hi Thanks for replying but,

SMB 1.0 /cifs client and server both turned on.

I have the latest firmware from Xerox software support (Not sure what versions of SMB it covers)

Thanks

**COPIERMAN** · 06-18-2019

on new user created it was a local user account that was setup. on share folder check security tab to see if user is there and has full permission. i have that happen and it would not scan info. into folder. if you create user in address book on copier can you browse to computer and does it ask for user name and password. one other question is this a work group or domain network

**rockdude** · 06-19-2019

Share is set properly, so are permissions. Full access when coming in from another computer.

I think it's a security issue with Microsoft. I tried using the "Scan to Folder" with a HP 8600 MFP and it failed.
However after I updated the firmware on the HP it through fine.

If the HP can scan to the folder, in my mine that elimanates all the Sharing, permissions, and security on the PC side.

Just for grins though I am going to try and scan to a FTP site, that I will setup in windows 10, to see if that gets around it.

**Richard.Xerox** · 06-20-2019

the 3635 is an ancient box now, can't remember the last time a new firmware came out, i wouldn't hold my breath Xerox addressing this any time soon for this box.

**rockdude** · 06-22-2019

You know and I know it's a ancient box.

But all the customer knows is they paid over $2000 for the machine, and want it to work!

Like I said I will try some work arounds, FTP, scan to email, scan to thumb drive, etc.

**Phil B.** · 06-22-2019

Originally Posted by rockdude

You know and I know it's a ancient box.

But all the customer knows is they paid over $2000 for the machine, and want it to work!

Like I said I will try some work arounds, FTP, scan to email, scan to thumb drive, etc.

ask your customer if they ever heard this saying " You can't make a silk purse out of a sows ear "

that unit is sooo old, Like mentioned, Xerox most likely will not address firmware for this machine