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  1. #1
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    Unhappy Xerox Phaser 7800 Green screen and reboot

    We got a Xerox Phaser color 7800GX at client location that has green screen with xerox logo attempting to finish boot process and than machine reboot again and again. (Boot Loop)
    We suspect the SD card got issue but not sure. Is there a way to reload new data or image on the SD card or should we look into main board?

  2. #2
    Senior Tech 100+ Posts Dickie's Avatar
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    Re: Xerox Phaser 7800 Green screen and reboot

    Had a similar issue with a Xerox phaser a while ago, not a Xerox expert but as it boots it seems to run up different parts of the machine in a specific order, it got to a certain point and then dropped and rebooted as you described, turned out to be the power supply dropping out under load when a specific component kicked in. Removed P.S.U. and found visual signs of damage. New P.S.U. fixed it

    Good luck

  3. #3
    Senior Tech 250+ Posts
    Xerox Phaser 7800 Green screen and reboot


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    Re: Xerox Phaser 7800 Green screen and reboot

    You can reload the contents to the SD card with a disk image application. I have the SD image available.

  4. #4
    service technician 100+ Posts hnami's Avatar
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    Cool Re: Xerox Phaser 7800 Green screen and reboot

    Quote Originally Posted by copyTcat View Post
    We got a Xerox Phaser color 7800GX at client location that has green screen with xerox logo attempting to finish boot process and than machine reboot again and again. (Boot Loop)
    We suspect the SD card got issue but not sure. Is there a way to reload new data or image on the SD card or should we look into main board?
    Software damage.reload the software.boot loop It has nothing to do with SD

  5. #5
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    Re: Xerox Phaser 7800 Green screen and reboot

    hnami , to reload firmware again to the printer will help? but printer will not stay on ready to connect.

  6. #6
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    Red face Re: Xerox Phaser 7800 Green screen and reboot

    Thank you all. Reloaded software and replaced hard drive just in case(was old) now printer work.

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