Docucolor 12 fuser web reset problem

[aam]

The fuser web was displayed as change soon, but I wanted to change it anyway as it was very close to finish. Normally, it resets once a new web unit is inserted, but it didn't. I changed the NVM 777-077 from 1 to 0 via the UI to indicate a full web, and it took the setting, but on exit it still showed the status as change soon. On checking 777-077 it was once again back to 1.

Other than this, all operations are normal.

Any ideas please?

[davidj7]

did you replace the web unit as a whole or just the web material.

[aam]

The whole CRU.

I didn't know anyone would go to the bother of changing just the cleaning web material. The time or effort rebuilding the cleaning web unit would not be economical. However, I suppose if you were remanufacturing loads of them, then that would be another story.

[davidj7]

as far as i know this is all you have to do . Could the new web CRU be faulty?

Can you turn back the web in the old cru and run a few prints and check. Believe me I have seen lots of Brand new xerox stuff having manufacturing issues.

[aam]

Very true, it could just be the module, but I was just expecting something more complex because the pcb monitoring system on the cleaning web is supposed to be very simple compared to say the drum.