Connection problems > Fiery EX12 with CWS

[Vince66]

Please help !!!

I have a Xerox DC12 with Fiery RIP and everything is OK with network and printing. When I go to Firefox and write IP address of the printer, the WebTools everything is OK. WebSpool show print jobs and everything is OK, work fine.

Now What's wrong is that I have three computers and three installed Fiery Command Workstation application. On one computer installed version CWS 4.0, CWS 4.6 on the second and third last version CWS 5th Neither one of the three computers can not connect to the printer via the EFI Command Workstation application. The aplication finds printer (EX-12) with Auto Search, but when I try to get him either as Administrator (i try 11111, Fiery.1, 00000...), Operator, or Guest (), CWS not let me in.

What to do, please help me, I almost three days looking for a solution ...

[xcopytech]

Try to read older posts here on forum.
Solution for your problems is available for more than one year.


Fiery Password Retrieval Tool

[Vince66]

Thanx for reply, I try that, but I dont have Admin password, I dont have any password saved (I regularly get in WebTools, and there is no admin password). The problem is that I cant enter even like Guest to Command Workstation app.

[xcopytech]

first try to manually add dc 12 to CWS
if that do not help you then try to restore system software on fiery.

[Vince66]

I try manually and Auto add dc12, and the app is always find printer properly. How can I restore system software on fiery? I dont have any CDs.

[xcopytech]

Hold lower right button on fiery and power fiery on.
Hold it until get menu screen.
Menu will offer you to restore system and some other solutions.

[Vince66]

how long it takes to restore sistem usualy, Im waiting almost 1h ...
After restore & restart, same all situation ... everyting work except loging to CWS app....
Is anyting else that I can try ...
I'm desperate ...

[xcopytech]

what kind of message you get when try to connect?

[Vince66]

untitled.JPG
Nothing ... (take look at the screen jpg) just like I have enter wrong password ... but I dont have password (i dont need password when I go to Webtools from IP) ...
and the worst thing is when I try to login like Guest, app is again tell me that I have enter wrong password ....

[xcopytech]

maybe this look strange, try to replace memory in fiery