copycenter 245 machine ID error

[copylaser]

Ok I finally made it out to see this machine and when it is powered down and back up it thows the code "install phase incomplete" and "machine speed ID invalid.
It oes scan the original but does no more.
At power up
1 Stops and shows "system unavailable. do not power down
2 goes into self test
3 install incomplete
4 machine ID error
thnx,
DA

[bojans]

Did you reload MRD ?

[copylaser]

Your gonna have to excuse me a bit, I know copiers but am not very familiar with xerox. Apparently a tech before had input a code (i assume reload MRD) and it worked but when the machine is powerd off it happens again.
I do have a mnv password 050K67550
Thnx

[bojans]

Machine Resident Disk (MRD) is a diskette with NVM values from that machine. It should be at back of the machine. After you find it you'll need xerox program to restore a current NVM saved file to the machine from the Machine Resident Disk.

[copylaser]

if it has been done before and the prob came back. I did see the disk. where can I get the program and the procedure?

[bojans]

At first you would need program called PWS, and then Diagnostic tool for your machine. It's xerox proprietary and you can't get it if you're not authorized.

[copylaser]

this customer is in Mexico and the nearest service center is 2.5 hr away. Any other suggestions?

[copylaser]

any other help with this?

[stanley82]

Re: copycenter 245 machine ID error

check voltage in NVM PWB Battery (do not remove) should be > 2,8 V

[livewire]

Re: copycenter 245 machine ID error

You have a NVM corrupt.
Do you know how to enter diagnostic mode from UI?