Jams in Finisher

[TPC]

Hello all, I have the same error code 012-295. I am able to make copies from the glass but not prints from my computer. Do i need to reset a NVM? i tried to enter 012-295 but it said "The selected NVM cannot be read at the moment" What do i do? Someone mentioned taking off the rear cover of the finisher to check the belt of the stapler motor...how do i do that? Where is it located?

Thanks in advance for any help!

[mastarad]

Hello all, I have the same error code 012-295. I am able to make copies from the glass but not prints from my computer. Do i need to reset a NVM? i tried to enter 012-295 but it said "The selected NVM cannot be read at the moment" What do i do? Someone mentioned taking off the rear cover of the finisher to check the belt of the stapler motor...how do i do that? Where is it located?

Thanks in advance for any help!

I solved my problem. It was paper settings in workstation.

[TPC]

Open rear cover of finisher and check Stapler motor drive belt. It usually pops off.

Thank you! I took off the plastics and checked the belt. It was off. Slipped it back on and we're back in business