Error 010-388 on dc 2060

[olaolaking]

I keep getting the message on the scree. Please what is the possible causes and solution

[JustManuals]

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Paul@justmanuals.com

[adriansto]

Over temperature on external heat roll.
You must check fuser upper fan, thermistor and after that must enter diagnostics mode and reset nvm.

[olaolaking]

Over temperature on external heat roll.
You must check fuser upper fan, thermistor and after that must enter diagnostics mode and reset nvm.

I so much appreciate your reply. I will try and get back to you

[olaolaking]

1. Please how do I locate the fuser fan and the thermistor
2. How do I Understand these error codes so that I will know what areas in each time the codes appear