XEROX workcenter 4118 Install Cartridge

[TTL]

Hi..
One client ask me if I can see one Xerox, is the 4118, and sometimes she works fine, others appear "Install Cartridge". I try with a different toner, all original Xerox. What can be this? Any idea?

[livewire]

Firmware update is needed:
WorkCentre 4118 File Download

Good luck

[TTL]

Thanks..
But I did the firmware upgrade, and it didn't work..
Now, it's always appearing "install cartridge".
Some ideia?

[123cbboy123]

Maybe your contacts outboard are broken?

[livewire]

TTL, check your email.

[Rick Martinez]

Thanks..
But I did the firmware upgrade, and it didn't work..
Now, it's always appearing "install cartridge".
Some ideia?

what was the solution?
im having the same issue on a couple of them.
any help will be appreciate.