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  1. #11
    Service Manager 1,000+ Posts
    Issues with Two DC240s - Urgently need working for print jobs

    bojans's Avatar
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    I believe that you'll have to take out ROS assy and clean mirrors inside.

    One tip:
    Never, but never do this : "- Blasting printer out with air (worth a try)"

  2. #12
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    Fair enough. It wasn't high pressure air, just wanted to clear all loose toner from the machine... I can understand how this could backfire though. Guess I'll have to start stripping Doris then.

    I'm now in a fix because the printer that I've got to dismantle won't work, and the other one keeps running out of ink without telling me and prints starved colour . Any idea what the most likely cause for Boris's issue is (not recording consumable usage) and how to fix it? I don't mind reinitializing all of the NVM values and reconfiguring the printer, but is that likely to solve the issue?

    I need at least one working printer

    Thanks!

  3. #13
    Service Manager 1,000+ Posts
    Issues with Two DC240s - Urgently need working for print jobs

    bojans's Avatar
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    Don't take me wrong, but my opinion is that you have to call a tech. It is better to pay tech and watch him what he's doing, and in future repair it by yourself.
    Messing with copier software and ROS assembly could cause you much more trouble.

  4. #14
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    I'm a computer engineer by trade, so I'm fairly technical and used to disassembling PCs and Laptops etc, I'm just not familiar with these printers.

    I understand that calling an engineer may be the best idea in this case, but we can't afford the delay on the jobs and our local ones are very expensive.

    Thanks for the suggestion though .

  5. #15
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    I've just been into the maintainance screen and initialized all NVM values but it still thinks everything is full after two machine restarts

  6. #16
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    Question Re: Issues with Two DC240s - Urgently need working for print jobs

    Hi all

    Thanks for your help so far guys, I've managed to strip down one printer and clean out the ROS windows etc and the yellow line is gone!

    Unfortunately, no matter what I do Boris the DC240 still refuses to read ink levels correctly. If I take the cartridges out and put them in another printer, the other one shows the ink levels fine, but Boris doesn't even realise I've removed the cartridge at all!

    Any ideas whatsoever on this one? Help would be greatly appreciated.

    Thanks!

  7. #17
    Senior Tech 250+ Posts
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    You're going to have to reload and possibly upgrade the firmware on the machine. Then do a full re initialization.

  8. #18
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    Re: Issues with Two DC240s - Urgently need working for print jobs

    Quote Originally Posted by Milo Wilson View Post
    You're going to have to reload and possibly upgrade the firmware on the machine. Then do a full re initialization.
    Thanks. Would this mean using a PWS I'm guessing? (I have one available if so)

    Where could I find the most recent firmware version please?

  9. #19
    Service Manager 1,000+ Posts
    Issues with Two DC240s - Urgently need working for print jobs

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    Re: Issues with Two DC240s - Urgently need working for print jobs

    Quote Originally Posted by chrisoverson View Post
    Thanks. Would this mean using a PWS I'm guessing? (I have one available if so)

    Where could I find the most recent firmware version please?
    When you have errors dont upgrade firmware !
    Reload the same version of firmware, init the nvm and if after that machine working good you can upgrade firmware. The firmware version is printed on config report from machine.

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