[Error Code] Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

[Mev]

Display shows 042-326 which is IBT belt position. I've already taken the belt out, cleaned the IBT belt cleaner, centered the belt. I need to perform the ADJ adjustment to realign the belt start position, but PWS will not connect to the machine anymore. When I press and hold 0 for 5 seconds and then press Start, I can enter 6789 but when I press CONFIRM then the machine freezes. So I cannot reset anything, or connect. I have power cycled many times, even left the machine off for hours..

So this post might be better titled - "PWS will not connect" or "Service mode causes freeze" but I posted it with the error displayed.

[InterfaceP]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

Try the "diagnostics" without connecting the PWS. Then reset NVM location 741-105 to 0.

Also make sure you remove and clean with compressed air, the belt edge sensor and the home position monitor sensor.

[Mev]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

Try the "diagnostics" without connecting the PWS. Then reset NVM location 741-105 to 0.

Also make sure you remove and clean with compressed air, the belt edge sensor and the home position monitor sensor.

Without PWS connected, it gives the same result. I can enter the "6789" to get into Diagnostics, but when I press CONFIRM, the interface locks up.

A few more clues: (1) It displays a "Network Controller Fault" in Machine Status. (2) I can connect using CWS 5, and can clear print jobs.

I realize that resetting 741-105 to 0 is necessary, but I cannot do it, either thru Diagnostics or thru PWS.

[adriansto]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

What version of DC250 pws diagnostic tool do you have and what is the machine sw. version ?

[Mev]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

What version of DC250 pws diagnostic tool do you have and what is the machine sw. version ?

10.50.0.125
6e

[adriansto]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

10.50.0.125
6e

Looks as ip address.
Software version must be 1.231.xx. Find it on config. report or display on machine information menu.

[InterfaceP]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

It appears you have a software problem, try these special boot modes they may be useful. I may know someone who is willing to reload your software. I don't want to publish his #.

My email:

Scott@interfaceprinters.com



-Forced NVM Initialization:

Turn ON the power while pressing the Power Saver key, Stop key and 3 key.
Initializes the NVM of the configuration range (Printer Settings etc.) inside the Controller and starts up.

-Forced HDD Format
Turn ON the power while pressing the Power Saver key, Stop key and 4 key
This operation resets the HDD to partitions at factory settings.

Good Luck!

[Mev]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

Looks as ip address.
Software version must be 1.231.xx. Find it on config. report or display on machine information menu.

Sorry, read the wrong thing, here it is from machine information menu -- 1.231.16

[adriansto]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

This is the last version of machine software.
You must use DC 250 pws diagnostic tool version 2.0 and try to reload the firmware using individual files.
First you must reload iot file version 8.32.0 and after that try again to enter into service menu from UI or pws.
If dont work try with IIT file, same procedure, and after that controller file.
But in the most cases after you reload iot file you will be able to enter service mode and see the fault history.

[Mev]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

It appears you have a software problem, try these special boot modes they may be useful. I may know someone who is willing to reload your software. I don't want to publish his #.

My email:

Scott@interfaceprinters.com



-Forced NVM Initialization:

Turn ON the power while pressing the Power Saver key, Stop key and 3 key.
Initializes the NVM of the configuration range (Printer Settings etc.) inside the Controller and starts up.

-Forced HDD Format
Turn ON the power while pressing the Power Saver key, Stop key and 4 key
This operation resets the HDD to partitions at factory settings.

Good Luck!

Scott, thank you so much. The first (Forced NVM Init) did not work, but the second did! I was able to reset the counter to 0 and run the belt adjustment. It looks like there is still an error, so now I'll need to work on the belt, but that's a different thread (if even needed). Thank you so much! That worked!

[InterfaceP]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

That's great!

Make sure the belt doesn't have a curled edge where it rides on the edge sensor. If so it may need to be replaced.

[walidcharifi]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

What version of DC250 pws diagnostic tool do you have and what is the machine sw. version ?

hi friend
i need the pws for dc 250
and firmwar sw ....

[max2013]

Re: Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

can try reset code 741-105 make sure is 0 ...and the silver tag is on the ibt ...