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  1. #1
    Technician
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    Aug 2013
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    Xerox 5030 down with "software compatibility " message

    Have a 5030 in the field that has been happy until recently displaying the following message"
    A software compatibility problem has been detected, a software upgrade is required, please use the software upgrade tool on theutility disc to perform upgrade" Machine is down. What??

  2. #2
    Field Supervisor 500+ Posts Exok's Avatar
    Join Date
    Jun 2011
    Location
    Edison, NJ
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    Re: Xerox 5030 down with "software compatibility " message

    Go to Xerox Document Management, Digital Printing Equipment, Business Process Outsourcing

    Click on the support and drivers

    enter 5030 in the search window

    click on workcentre 5030

    click on drivers and downloads

    scroll down to firmware

    click on and download system software set 05.03.07.000

    click on and download system software set 05.03.07.000 install instructions

    open and follow instructions

    be so happy with results that you donate to support this message forum


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