customer replaced drum unit and is still getting message to replace the drum unit but the count has reset but not the message is there any way to reset message with out getting new chip
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customer replaced drum unit and is still getting message to replace the drum unit but the count has reset but not the message is there any way to reset message with out getting new chip
Not that I know of. Maybe they installed an old used drum thinking it was new.
they have both units there and I swapped them back and forth still sameOriginally Posted by Exok
In the supply screen, the new drum reads 100% ?
when you install the old drum what does it read?
what exactly is the message being displayed?
maybe its not asking for a new drum because it is old but due to an error/fault
check fault history / current messages
also check the condition of the crum connector for breakage or paper stuck in it
check that the new drum is not defective
Replce nvm
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