Hello Exok,
Sorry for my late answer.
You're right for the path but I don't know where the paper need to pass in duplex mode, and I have no experience to check paper guide sensor and gates. I can take pictures in order to help me to check them.
I only have a message from windows which indicates that there is a paper jam, but I don't know how to have codes by logging on the machine. Does it exist any tool that permit to log on the printer ? I suppose I have to connect on the printer directly and maybe there is web based page which permit to see error code ... ?
thanks a lot for your help, I really need to solve this problem...
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