XEROX 7245 ERROR 009-390

[copiertech]

Dear all,

we have this machine after replacing the toner the machine gives the error 009-390 and touchscreen dose not work too, any ideas what to do?????

Thanks all for your help in advance

[dannydub]

The manual says this...
DescriptionThe Control Logic did not detect New Cartridge Detect Switch engagement to reset the Accumulative Dispense time NVM value to 0 when a new cartridge was installed.

Initial Action

• Re-install the Toner Cartridge ensuring that the Dispense Motor and the Toner Cartridge is engaged.
  
• Check that the New/Old Detection Switch (metal part) at the rear of the Toner Cartridge is raised. If the New/Old Detection Switch is not raised, lift it up, then set NVM location 752-686 (Accumulative Dispense Time Value K) to 0.
  
• Check that the Dispense Motor is operating; check Component Control [009-004, Dispense Motor (K)].

[xeroxsharp]

I think,you will need to replace K developer and K dev housing and reset NVM 752-686 / 0