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  1. #1
    Design_L
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    Xerox dc12 Error

    Hello friends,
    I'm new here and I hope someone can help.
    I replaced the section behind Xerox DC12 (2nd BTR Drive Assembly).
    But when I turn it on, I hear a "click" a couple of times,
    after that show error 9-342.
    Can someone help ?, Thanks a lot
    2nd-BTR-Drive-Assembly.jpg

  2. #2
    Senior Tech 100+ Posts
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    Re: Xerox dc12 Error

    look at window in front of dc 12. You will found it when you open front door.
    If 2nd btr rotated you will see yellow mark. (there is no black plastic cover with small window at my picture).But you see yellow mark.
    9-342.jpg
    I took picture from this site Printers-Support there are lots of things about Xerox dc 12
    But its in russian.

    Look at attached file. Start from it, and than discrabe you problem agan
    9-342_9-432 2nd BTR Contact Fail RAP.pdf

    P.S.
    Sorry for my english.

  3. #3
    Senior Tech 100+ Posts
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    Re: Xerox dc12 Error


  4. #4
    Technician ruimestre's Avatar
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    Re: Xerox dc12 Error

    Hi

    DC12 Very good and old machine... ; )

    I had a few of them when that error appears sometimes the solutions where diferent
    on my experience.

    1- Try to remove the black gear and reinserted backwards sometimes its whearing and tearing that makes the machine unable to retract the 2nd btr
    note the gear is on the first picture you have show you will see that maybe she is worn out.

    2 - if not you it could be the 2nd btr and you must replace

    3 - last the clutch part (first photo you shown) will need to be replaced.

    Good Luck

  5. #5
    Design_L
    Guest

    Re: Xerox dc12 Error

    Tinochka and ruimestre thank You very much for the explanation and help.
    I tried everything but no go.
    Maybe best to buy a other printer.
    Once again thank you very much.

  6. #6
    Senior Tech 250+ Posts Enzo's Avatar
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    Re: Xerox dc12 Error

    dear friends, I also have the same problem! are two months that every time I turn on the machine, it gives the error 9-342! the error appears every time I open the cover. I have already changed the entire 2BTR and the clutch, but the problem remains! I do other attempts ...

  7. #7
    Service Manager 1,000+ Posts
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    Re: Xerox dc12 Error

    Clean or replace front door interlock switch.
    For test you can just bypass that interlock switch.

  8. #8
    Trusted Tech 50+ Posts
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    Re: Xerox dc12 Error

    Clean drawer contacts and an machine contacts,I cant remember right, whether its 9-342or 9-343, but an old style fuses on one of the boards causes one of the error codes!

  9. #9
    Senior Tech 250+ Posts Enzo's Avatar
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    Re: Xerox dc12 Error

    Quote Originally Posted by mickey singh View Post
    Clean drawer contacts and an machine contacts,I cant remember right, whether its 9-342or 9-343, but an old style fuses on one of the boards causes one of the error codes!
    in fact I had suspected it was a problem in the fuse! I recently replaced the original fuse (099P03019) with another not original fuse!

  10. #10
    Trusted Tech 50+ Posts
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    Re: Xerox dc12 Error

    Did the problems start after you replaced the fuse?

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