102-372 on Docucolor 2240 (reinstall software)

[Xahz]

I have a Docucolor 2240, but it gives me error 102-372, requests to reinstall the software. I have the firmware, the problem is that DC 2240 does not start to make the repair.
Connect via LPT1 and I did a firmware Download, but not start, and when connected to COM1 not detected. I have the PWS running on a virtual machine (Vmware Workstation V7.1.3) with Windows XP Sp3. How I can reinstall the software?... help me

[adriansto]

Try to use a real WinXP with SP1
I dont know how the pws works on a virtual XP machine.
Your machine is old one. Find an old computer or laptop.

[Xahz]

Although the DC 2240 don't initialize, can it be repaired?. because don't start printing mode, and the error code 102-372 directly appears and not the control panel.

[adriansto]

Although the DC 2240 don't initialize, can it be repaired?. because don't start printing mode, and the error code 102-372 directly appears and not the control panel.

The problem is on ess pwb or ess components.
What version of the pws diagnostic tool do you have ?

[Xahz]

The problem is on ess pwb or ess components.
What version of the pws diagnostic tool do you have ?

I have PWS 9.2 non-xerox, PWS Diag 3.6 and DC2240_1632_3535_M24_eng_files

[adriansto]

I dont know what ' DC2240_1632_3535_M24_eng_files ' mean but the pws 3.6 is good
Also you can check the IOT to IIT thick cable.

[Xahz]

I dont know what ' DC2240_1632_3535_M24_eng_files ' mean but the pws 3.6 is good
Also you can check the IOT to IIT thick cable.

I have a old machine with WInXP, but the DC2240 not initialize and can not connect via serial port, I have 9 pin to pin cable. I don't know how to initialize.

[Xahz]

I have a old machine with WInXP, but the DC2240 not initialize and can not connect via serial port, I have 9 pin to pin cable. I don't know how to initialize.

Finally I could. Just press "4 + power save + stop" and enter download mode and there upgrade firmware via LPT.