DC242 - 300gsm jamming in fuser

[steveclv]

I am trying to run 300gsm gloss through the DC242 but each sheet is jamming at the fuser - I have it set to Heavyweight 3 through the bypass tray (5).

Can anyone point me to where the problem might lie?

I tried 200gsm and it did the same.

Thanks

Steve

[steveclv]

OK, I just did some more testing and it's running fine on A3 but it's jamming on SRA3 - any paper weight

Any thoughts?

Steve

[azehnali]

changing the fuser would be a good start !!!!!!!!!!!!!

[steveclv]

OK, I'll give that a try

I was just wondering if this was a known or common problem that might have an easy fix - the fuser is working just great on other sizes - A3, A4.

I'll order a new one though.

Thanks

[imihm]

I am trying to run 300gsm gloss through the DC242 but each sheet is jamming at the fuser - I have it set to Heavyweight 3 through the bypass tray (5).

Can anyone point me to where the problem might lie?

I tried 200gsm and it did the same.

Thanks

Steve

Hi

Try to adjust the fuser nip

Thanks

[steveclv]

Hi

Try to adjust the fuser nip

Thanks

OK, I'll check the eDocs for the procedure unless you know it - it does appear that it's the far side that catches rather than the side closest to the door. I'll order a spare anyway but if I can save this one then that will be a bonus

Thanks!

[ramyaselvam]

OK, I'll check the eDocs for the procedure unless you know it - it does appear that it's the far side that catches rather than the side closest to the door. I'll order a spare anyway but if I can save this one then that will be a bonus

Thanks!

in the fuser assembly above the fuser roller there is a plate with adjustable screws (4 or 5). it adjust the space between the fuser roller and the plate. if the space is high the paper or boards definately jam

[steveclv]

Is that the 2 adjustable screws - on on either side? There is a spring in the screw assembly too? I can try adjusting that and see what happens, making a note of the settings first.