Xerox WC7830 - Printing only part of image.

[duroo72]

Hi All,

We have a newly installed Xerox WC7830 and the user has reported the following:

"When printing an image it looks like its starting to print but dosent finish - only a strip at the top prints................."

Anybody have any ideas? this is my first Xerox installation and am thinking driver issue they currently have the PCL6 WHQL driver.

Thanks in advance!

[CanonSco]

Are they using the inbuilt Microsoft Photo Print software by any chance?

[duroo72]

Hi CanonSco I don't believe they are, interestingly the image prints fine if printed from a local driver but printing from the same PC via the driver shared from the server it only prints part of the document - looks like a spooling issue or perhaps a network issue.

[Tek_services]

try to print from the printer website, if everything print ok, your problen is driver