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Trusted Tech
50+ Posts
- Rep Power
- 22
Re: Yellow and magenta horizontal lines
The customer only uses this machine for a copier.
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Re: Yellow and magenta horizontal lines
Is not that the problem. Because you dont have access at the diagnostic mode you must find a way to determine if the error came from scanner part of the machine or from printer part of the machine.
If you use a machine at a printer only you will see if this part is ok or not.
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Trusted Tech
50+ Posts
- Rep Power
- 22
Re: Yellow and magenta horizontal lines
I went back out to the customers office and ran a calibration and the print out had the lines still on it.
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Re: Yellow and magenta horizontal lines
You mean the page that is printed for use it on the machine scanner for calibration.
You can try to cover the magenta or yellow ROS window to eliminate the laser malfunction.
But I think the problem is High Voltages Power Supply for drum modules or poor contact on drum module charge contacts
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