xerox WC 7556 "fuser system error"

[George_H]

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

[George_H]

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

PLEASE HELP

[George_H]

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

I need your help guys in this issue , PLEASE Help

[adriansto]

I need your help guys in this issue , PLEASE Help

Log into machine webpage and read the error codes from there.

[George_H]

what is the procedure to get into Diagnostic UI ?

[adriansto]

Press & hold 0 button for 5-6 seconds then symultaneously press start button.
Passwd = 6789

[George_H]

Press & hold 0 button for 5-6 seconds then symultaneously press start button.
Passwd = 6789

Thanks adransto, do you know what counter(s) i need to reset to get rid of "fuser system error" message?

[adriansto]

Depend of the error code. Try 744-001

[Exok]

If the customer installed a new fusing unit and you are getting a "fuser system error", you either have installed the incorrect fusing unit for this model & speed (yes different speed models of the same line may use different fusers) or the unit is just defective.

Fuser part #s:

604K62200, 604K94290 (alt #)- 120v 7525,7530,7535

604K62210, 604K94280 (alt #) - 120v 7545, 7556

604K62230 - 220v 7525,7530,7535

604K62230 - 220v 7545,7556

I take it you have already tried removing and reinstalling the fuser then powered off / on to make sure it was fully seated.

Also, what was the reason for replacing the fusing unit in the first place?

[TEKK09]

If the customer installed a new fusing unit and you are getting a "fuser system error", you either have installed the incorrect fusing unit for this model & speed (yes different speed models of the same line may use different fusers) or the unit is just defective.

Fuser part #s:

604K62200, 604K94290 (alt #)- 120v 7525,7530,7535

604K62210, 604K94280 (alt #) - 120v 7545, 7556

604K62230 - 220v 7525,7530,7535

604K62230 - 220v 7545,7556

I take it you have already tried removing and reinstalling the fuser then powered off / on to make sure it was fully seated.

Also, what was the reason for replacing the fusing unit in the first place?

Is the "fuser system error" always caused by the fuser? Or have you seen something else? I have a WC 7970 throwing that message intermittently. It may make 100 prints/copies, and randomly go into jam, then says fuser error, which will require a reboot. I did get the same message at the end of one reboot, but usually prints for a while. I noticed a small wrinkle in the heat roller about an inch from the edge.